Frequently Asked Questions

Can I order by phone?

To place an order by phone, please call 1 (800) 722-8775 Monday-Friday between 9:00 am and 6:00 pm (ET). You can also place orders by email info@lhasaoms.com, or fax 781-335-5779.

What are my delivery options?

When will my order ship?

How do I track my order?

After you complete your order, you will be provided all associated shipping tracking codes associated with the order. You can track shipping progress through the shipping company’s site using the tracking codes provided. If you are registered with Lhasa OMS, all of your order and shipping details will be available under the “Your Account” section.

Why will my order come in multiple boxes?

This will depend on the type of products you order. Heavy items will be shipped via Standard and therefore require a separate box and tracking code. All of this information will be provided on checkout and available under the My Account section of our site (if you have created an account with Lhasa OMS).

Can I get rush air delivery on my order?

If your order does not qualify for our Fast & Free Delivery option or your needs require other delivery options, we do offer expedited shipping options for an additional cost. You are presented with the shipping costs during checkout and can choose the service that best meets your needs.

What form of payment does Lhasa OMS take?

Payment is by Visa, MasterCard, American Express, or Discover charge cards or PayPal. You will make this selection during the checkout process.

Does Lhasa OMS offer a warranty on products?

Our warranty for all durable products is 90 days unless noted on the Product Detail page. Most TENS and electroacupuncture machines will have a manufacturer’s warranty, longer than 90 days. Note that warranty does not cover damage from mishandling, dropping, or alterations.

How do I report damaged, incorrect, or missing items from my order?

Our goal is 100% accuracy when preparing your order for shipment. However, mistakes do occur infrequently. We ask that you inspect your shipment content within 72 hours of receiving your package(s) and report any inaccuracies, breakage, etc. within that 72 hour period. After 72 hours you accept the product as shipped, unless a product malfunctions and the manufacturer's warranty is valid.

Can I add to my order after it has been submitted online?

We apologize, unfortunately we can not make changes to any orders that have been submitted. However If you call customer service within 10 minutes of submitting your order we will make every effort to cancel you order so you can place a new order. Once an order has begun processing we can not edit or cancel the order.

What is the Lhasa OMS return policy?

Your satisfaction is guaranteed. If we made a mistake with your order, we will gladly accept the return within 30 days of invoice date - no hassles - and do our best to rectify the error. Returns require a return merchandise authorization (RMA) which can be obtained by calling our Customer Service department (1-800-722-8775).

Consumable Item Product Returns

The integrity of our products is paramount to Lhasa OMS. Expiration dates are only one of the methods we use to monitor the continued quality and safety of a product. Due to product safety concerns, we apologize but we are unable to accept returns for single herbs, herbal formulas, or CBD products when the product’s safety seal has been broken or freshness has been compromised. Creams and lotions can be the target of tampering and thus are not returnable. We apologize for any inconvenience this product safety policy causes. This policy is part of our on-going commitment to provide safe, high quality products.

PURCHASER NOTICE: No claims or warranties of medical efficacy are intended or implied for any products sold. The purchaser accepts full responsibility for the safe and proper use of these devices and agrees to indemnify and hold harmless the supplier and manufacturer from any consumer claims arising from or concerning these products or their ultimate use.

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